General Complaints & Suggestions

General Complaints & Suggestions

The strength of UWest as a community lies in its commitment to open and multidirectional communication. Every member of the learning community–student, staff, and faculty–is empowered to contribute to the growth of this institution by sharing ideas, suggestions, and concerns with the administration. To this end, any student or applicant with a complaint that does not fall into a protected category (see Student Grievances) or with a suggestion for improvement is encouraged to contact the Office of the President.

Email: suggestions@uwest.edu
Mail: Office of the President
Re: Suggestion/Complaint
University of the West
1409 Walnut Grove Ave.
Rosemead CA 91770

All suggestions and complaints are given serious consideration, and all communications are considered confidential. While anonymous suggestions and complaints will be reviewed, anonymity does not allow for dialog. Individuals are therefore encouraged to include their contact information so the administration may respond. Complaints will generally be resolved with written notification within 15 business days of receipt. 

WASC SENIOR COLLEGE & UNIVERSITY COMMISSION

COMPLAINTS & THIRD PARTY COMMENTS POLICY
Accreditation by the WASC Senior College and University Commission (WSCUC) represents the Commission’s judgment that an institution is satisfactorily achieving its mission and educational purposes and that it meets or exceeds the Commission’s standards of quality, integrity, and effectiveness. The Commission values information provided by students, employees, and others in determining whether an institution’s performance is consistent with the Standards of Accreditation and Commission policies and procedures. Individuals should review the WSCUC Policy on Complaints and Third Party Comments carefully to determine whether their complaint falls within the scope of Commission policy and is eligible to be reviewed.

STATE OF CALIFORNIA BUREAU FOR PRIVATE POST-SECONDARY EDUCATION (BPPE)

State of California Bureau for Private Postsecondary Education (BPPE)
Any UWest consumer may contact the California Bureau for Private Postsecondary Education (BPPE) for review of a complaint:

Mailing Address: Bureau for Private Postsecondary Education
P.O. Box 980818
West Sacramento, CA 95798-0818
Website/Online Form: https://connect.bppe.ca.gov/#/submitcomplaint

Questions about filing a complaint can be directed to:
Email: bppe.enforcement@dca.ca.gov
Phone: (888) 370-7589, press 3 when prompted.